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#Frequently asked questions

At House of Luna, we take great pride in the quality of our merchandise. Most items are eligible for return within 7 days for a refund of the merchandise value. Please contact us right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns. Please review our full return policy, including items ineligible for return, before starting the return process.

Ineligible items
  • Bespoke items
  • Items damaged through normal wear and tear
Ways to return
  • By Email - Please contact us on
  • By phone -+971507265155
Proof of purchase
A valid proof of purchase is required to issue refunds for eligible items. We will accept all of the following as proof of purchase.
  • Original paper or gift receipt
  • Order number
  • Original receipt — Returns with the original receipt will be refunded in the original form of payment.
  • Shipping and processing fees are nonrefundable.
Delivery & Payment Options
We deliver across hhe united arab emirates
  • Abu Dhabi
  • Dubai
  • Sharjah
  • Ajman
  • Fujairah
  • Ras Al Khaimah
  • Umm Al Quwain
  • Al Ain
• Same day delivery is currently unavailable
Delivery timings
  • Once your order has been approved delivery takes 2-3 days
  • BESPOKE items are hand made to order and require 6-8 days for delivery
    Payment options
    • We accept all major credit and debit card providers
    • We accept Cash on delivery